Return Policy

At Mentranus Training Center, we are committed to providing high-quality educational experiences. We understand that plans can change, and we aim to make our refund process as transparent as possible. By enrolling in our programs, you agree to the terms outlined below.

1. General Principles

This policy applies to all training sessions, workshops, and digital materials provided by Mentranus Training Center. All refund requests must be submitted in writing via email to [support@mentranus.com].

2. Cancellation and Refunds for Live Trainings

If you wish to cancel your registration for a live (online or in-person) training session, the following conditions apply:

Full Refund: Requests made 14 days or more before the scheduled start date are eligible for a 100% refund (minus any non-refundable transaction fees).
Partial Refund: Requests made between 7 and 13 days before the start date are eligible for a 50% refund.
No Refund: Requests made less than 7 days before the training begins, or "no-shows" on the day of the event, are not eligible for a refund.

3. Digital Products and Recorded Content

Due to the nature of digital goods, any training materials, recorded webinars, or downloadable content that are accessed or downloaded are non-refundable. Once access is granted to the digital platform, the sale is considered final.

4. Course Postponement or Cancellation by Mentranus

Mentranus Training Center reserves the right to postpone or cancel a session due to low enrollment or unforeseen circumstances (e.g., instructor illness).

In the event of cancellation, participants will receive a 100% refund.
In the event of postponement, participants may choose to attend the rescheduled date or receive a full refund.

5. Substitutions

If you cannot attend a session, you may nominate a substitute to take your place at no extra cost, provided you notify us at least 48 hours before the session starts.

6. Processing Refunds

Approved refunds will be processed back to the original payment method within 7–10 business days. Please note that your bank or credit card issuer may require additional time to post the transaction to your account.

Disclaimer: This document is a template and does not constitute legal advice. Since local consumer protection laws (such as the Turkish Consumer Protection Law) may apply specifically to your operations, I recommend having this text reviewed by a legal professional.