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Service Level Agreements - Drafting for Performance and Accountability
Sector:
Corporate Legal – Contract Drafting
Technical Focus Area:
Contract Drafting & Commercial Law
Modular Syllabus
About the Course
This course provides practical training in drafting service level agreements (SLAs), covering how performance standards and accountability mechanisms are built into outsourcing and service contracts. It is designed for professionals who negotiate or manage service-based commercial relationships.
Participants examine service level metrics, credit and penalty structures, and governance mechanisms, building the practical skills needed to draft SLAs that drive the right supplier behavior. Case examples illustrate common SLA disputes and how better drafting could have prevented them.
Learning Milestones
By the end of this course, participants will be able to:
- Draft measurable and enforceable service level metrics.
- Structure service credit and penalty mechanisms.
- Design SLA governance and reporting processes.
- Align SLA terms with underlying commercial objectives.
- Identify common SLA drafting weaknesses.
- Negotiate SLA terms with service providers effectively.
Professional Audience
This course is ideal for professionals negotiating or managing service-based contracts, including:
- Contracts and vendor managers
- In-house counsel
- IT and outsourcing professionals
- Procurement specialists
- Service delivery managers
SLA Fundamentals
- Purpose and structure of an SLA
- Relationship between SLA and master agreement
- Categories of service level metrics
- Setting realistic performance targets
- Common SLA structuring approaches
Course Dates & Prices
Picture | Location | Date | Price | Enroll to the Course |
|---|---|---|---|---|
Cairo (Egypt) | 23/11/2026 | 3699 $ | Enroll | |
Online | 23/11/2026 | 1499 $ | Enroll | |
London (UK) | 30/11/2026 | 4099 $ | Enroll | |
Doha (Qatar) | 30/11/2026 | 3799 $ | Enroll | |
Dubai (UAE) | 30/11/2026 | 3799 $ | Enroll | |
Muscat (Oman) | 30/11/2026 | 3799 $ | Enroll | |
Dubai (UAE) | 07/12/2026 | 3799 $ | Enroll | |
Online | 07/12/2026 | 1499 $ | Enroll | |
Online | 14/12/2026 | 1499 $ | Enroll | |
Kuala Lumpur (Malaysia) | 14/12/2026 | 4199 $ | Enroll | |
Doha (Qatar) | 14/12/2026 | 3799 $ | Enroll | |
Dubai (UAE) | 14/12/2026 | 3799$ | Enroll | |
Istanbul (Turkey) | 21/12/2026 | 3699 $ | Enroll | |
Kuala Lumpur (Malaysia) | 21/12/2026 | 4199 $ | Enroll | |
Cairo (Egypt) | 21/12/2026 | 3699 $ | Enroll | |
Dubai (UAE) | 21/12/2026 | 3799 $ | Enroll | |
Online | 21/12/2026 | 1499 $ | Enroll | |
Online | 28/12/2026 | 1499 $ | Enroll | |
Dubai (UAE) | 28/12/2026 | 3799 $ | Enroll | |
London (UK) | 28/12/2026 | 4099 $ | Enroll |
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