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Banking Operations Excellence - Retail and Corporate Banking
Sector:
Technical Focus Area:
About the Course
This course provides practical training in banking operations, covering how retail and corporate banking processes are designed for efficiency, control, and customer service quality. It is designed for banking professionals responsible for operational performance.
Participants examine account operations, payment processing, and operational risk controls, building the practical skills needed to run efficient and well-controlled banking operations. Case examples illustrate operational excellence initiatives in banking environments.
Learning Milestones
By the end of this course, participants will be able to:
- Evaluate banking operations processes for efficiency.
- Apply operational risk controls in banking processes.
- Assess payment processing and settlement operations.
- Support customer service quality improvement initiatives.
- Identify opportunities for banking process automation.
- Report operational performance metrics to management.
Professional Audience
This course is ideal for banking professionals responsible for operations, including:
- Banking operations managers
- Branch and service delivery staff
- Operational risk professionals
- Process improvement specialists
- Finance professionals supporting banking operations
Modular Syllabus
Banking Operations Overview
- Retail versus corporate banking operations
- Core banking process overview
- Operations organizational structures
- Regulatory considerations for banking operations
- Operations performance metrics
Course Dates & Prices
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