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Technical Communication: Drafting High-Accuracy O&M Content
Sector:
Cross-Industry – General
Technical Focus Area:
Operational Excellence & Performance (OPEX)
About the Course
As equipment and processes become more complex, written procedures are essential for safe, reliable, and compliant work. This course gives you a complete toolkit: needs analysis, policy/standards, and a procedure architecture (sections, layouts, and RASCI) that connects seamlessly to CMMS work orders and job plans.
You’ll practice sourcing and validating content from OEMs, authorities, and SMEs; writing concise, measurable steps and acceptance criteria; and applying readability and human-factors principles so procedures are actually used in the field. Finally, you’ll implement robust control—review/approval workflows, versioning, distribution, and continuous improvement—to keep procedures current and effective.
Learning Milestones
By the end of this course, participants will be able to:
- Explain the purpose of documented procedures and documented information.
- Identify safety, environmental, and quality requirements that drive content.
- Design a fit-for-purpose procedure management and governance system.
- Perform user needs analyses and content research (OEMs, SMEs, authorities).
- Write clear, concise steps with correct terminology and quantified limits.
- Apply templates, styles, and tools to improve authoring speed and consistency.
- Link procedures to CMMS assets, job plans, and training materials.
- Control lifecycle: review/approval, versioning, distribution, and access.
- Measure usage/effectiveness and run a periodic update/revision process.
Professional Audience
- Maintenance & Operations Team Leaders / Supervisors
- Engineers (Process, Mechanical, Reliability)
- Process Controllers and Control Room Personnel
- Maintenance Planners / Schedulers
- Document Controllers / Quality & Compliance staff
Modular Syllabus
Why Procedures Matter—Standards, Risks & Types
- Why written procedures are necessary (safety, quality, compliance, reliability)
- Types of maintenance procedures & documentation (operating, PM, job aids)
- Current trends: digital work instructions, QR codes, multimedia job plans
- Regulatory & ISO expectations; documented information fundamentals
- Procedure architecture: scope, prerequisites/PPE/LOTO, steps, acceptance criteria
- Human factors and readability as risk controls
- **Activity/Workshop:** Rapid assessment of a sample procedure vs. a usability/compliance checklist
Course Dates & Prices
Picture | Location | Starting Date | Price | Enrollment |
|---|---|---|---|---|
Dubai (UAE) | 29/12/2025 | 2999 $ | ||
Online | 05/01/2026 | 2299 $ | ||
Online | 05/01/2026 | 2299 $ | ||
Dubai (UAE) | 12/01/2026 | 2749 $ | ||
Dubai (UAE) | 12/01/2026 | 2999$ | ||
Cairo (Egypt) | 19/01/2026 | 2749 $ | ||
Online | 19/01/2026 | 2299 $ | ||
Online | 26/01/2026 | 2299 $ | ||
Muscat (Oman) | 29/01/2026 | 2999 $ | ||
Dubai (UAE) | 02/02/2026 | 2999 $ | ||
Muscat (Oman) | 16/02/2026 | 2999 $ | ||
Online | 16/02/2026 | 2299 $ | ||
Online | 23/02/2026 | 2299 $ | ||
Dubai (UAE) | 23/02/2026 | 2999 $ | ||
Online | 02/03/2026 | 2299 $ | ||
Online | 09/03/2026 | 2299 $ | ||
London (UK) | 09/03/2026 | 3499 $ | ||
Dubai (UAE) | 09/03/2026 | 2999$ | ||
Online | 16/03/2026 | 2299 $ | ||
Istanbul (Turkey) | 16/03/2026 | 2999 $ | ||
Dubai (UAE) | 16/03/2026 | 2999 $ | ||
Online | 23/03/2026 | 2299 $ | ||
Kuala Lumpur (Malaysia) | 23/03/2026 | 4099$ | ||
Doha (Qatar) | 23/03/2026 | 2999 $ | ||
Kuala Lumpur (Malaysia) | 30/03/2026 | 4199$ | ||
Online | 30/03/2026 | 2299 $ | ||
Dubai (UAE) | 06/04/2026 | 2999$ | ||
Istanbul | 06/04/2026 | 2749 $ | ||
Online | 06/04/2026 | 2299 $ | ||
Dubai (UAE) | 13/04/2026 | 2999$ | ||
Cairo (Egypt) | 13/04/2026 | 2749 $ | ||
Online | 20/04/2026 | 2299 $ | ||
Dubai (UAE) | 27/04/2026 | 2999$ | ||
Online | 27/04/2026 | 2299 $ | ||
London (UK) | 27/04/2026 | 3499 $ | ||
Istanbul (Turkey) | 04/05/2026 | 2749 $ | ||
Dubai (UAE) | 04/05/2026 | 2999$ | ||
Kuala Lumpur (Malaysia) | 11/05/2026 | 4099$ | ||
Online | 11/05/2026 | 2299 $ | ||
Doha (Qatar) | 11/05/2026 | 2999 $ |
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