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Sector:
Sales & Business Development
Technical Focus Area:
Strategic Key Account Management & Client Growth
About the Course
In an evolving global marketplace, the The Art of the Call Advanced Telesales and Engagement Skills (MST1008) training provides the critical analytical tools required for high-level decision-making. Practical phone selling program building confident openings, mastering voice control, questioning techniques, and natural conversations that build rapport, uncover hidden needs, handle objections and close more sales.
Learning Milestones
By the end of this course, participants will be able to:
• Understand the key skills and approaches required to sell effectively over the telephone.
• Apply a clear, effective outbound telephone sales calling model.
• Structure a sales call using a simple, easy
• to
• follow framework from opening to close.
• Engage potential customers in natural conversation rather than relying on rigid scripts.
• Use effective questioning techniques to uncover customer needs and motivations.
• Present products or services so they sound relevant and compelling to each customer.
• Use proven closing techniques to confidently gain commitment and get to “YES”.
• Deal with resistance, objections, and knockbacks and turn them into conversions.
• Build effortless rapport and trust with prospects in a short time frame.
Professional Audience
• Telesales and telemarketing staff involved in inbound or outbound calls
• Incoming call handlers and outbound sales staff in call centers or inside sales roles
• Business development managers and inside sales professionals who sell by phone
• New or early
• career salespeople starting their telesales journey
• Experienced salespeople who need a practical refresher and a return to core selling basics
Modular Syllabus
Advanced Social Media Skills for Communications and PR Leaders
Exploring emerging and advanced social media channels for corporate engagement / Aligning online tactics with broader corporate communication and brand goals / Techniques for creating compelling, story / Driven social media content at scale
Course Dates & Prices
Picture | Location | Date | Price | Enroll to the Course |
|---|---|---|---|---|
Dubai (UAE) | 01/06/2026 | 3799 $ | Enroll | |
Cairo (Egypt) | 01/06/2026 | 3699 $ | Enroll | |
Online | 01/06/2026 | 1499 $ | Enroll | |
Online | 08/06/2026 | 1499 $ | Enroll | |
Muscat (Oman) | 08/06/2026 | 3799 $ | Enroll | |
Dubai (UAE) | 08/06/2026 | 3799 $ | Enroll | |
Muscat (Oman) | 15/06/2026 | 3799 $ | Enroll | |
Online | 15/06/2026 | 1499 $ | Enroll | |
Online | 22/06/2026 | 1499 $ | Enroll | |
Dubai (UAE) | 22/06/2026 | 3799 $ | Enroll | |
Online | 29/06/2026 | 1499 $ | Enroll | |
Online | 06/07/2026 | 1499 $ | Enroll | |
Istanbul (Turkey) | 06/07/2026 | 3699 $ | Enroll | |
London (UK) | 06/07/2026 | 4099 $ | Enroll | |
Online | 13/07/2026 | 1499 $ | Enroll | |
Dubai (UAE) | 13/07/2026 | 3799 $ | Enroll | |
Dubai (UAE) | 13/07/2026 | 3799 $ | Enroll | |
Kuala Lumpur (Malaysia) | 20/07/2026 | 4199 $ | Enroll | |
Online | 20/07/2026 | 1499 $ | Enroll | |
Doha (Qatar) | 20/07/2026 | 3799 $ | Enroll |
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