Human Factors Error Prevention and Root Cause Analysis

Human factors poster on error traps and root cause logic tree.

Human Factors Error Prevention and Root Cause Analysis

Location

Duration

Online /In-Class

5 days

Contact with our Team

Sector:

Cross-Industry – Leadership & Strategy

Technical Focus Area:

Leadership & Management (LEAD)

About the Course

The Human Factors Error Prevention and Root Cause Analysis (MITC1020) executive session is engineered for senior professionals aiming to master complex industry challenges. A comprehensive Human-factors program to prevent maintenance errors: understand mechanisms, contributors, analyze incidents, implement strategies reducing downtime, harm, risk, operational.

Learning Milestones

By the end of this course, participants will be able to:
• Explain the scale and business risk of maintenance
• related human error.
• Describe human performance fundamentals and the S–R–K (skill/rule/knowledge
• based) model.
• Identify error types, contributing factors, and consequences across the maintenance lifecycle.
• Apply structured methods (RCA, Apollo, Tripod) to analyze failures and incidents.
• Link findings to risk controls at the person, task, team, workplace, and organization levels.
• Integrate Maintenance Error Management with safety culture and Just Culture practices.
• Design practical interventions: procedures, training, aids, supervision, and ergonomics.
• Define performance indicators to monitor error risk and learning effectiveness.
• Develop a prioritized action plan to manage maintenance errors in your area.

Professional Audience

• Maintenance Professionals (planners, technicians, supervisors)
• Engineering Professionals (design, reliability, integrity)
• Production/Operations Leaders and Coordinators
• Safety/HSE and Quality Professionals
• Anyone tasked with investigating incidents or improving maintenance performance

Modular Syllabus

Human Error in Maintenance—Risk, Psychology & Performance Basics

- Why we must talk about it: incident statistics & business impact

- Human risk in maintenance; links to safety, environment, downtime, and cost

- Human attention, workload, situation awareness, and error traps

- Levels of performance: skill-based, rule-based, knowledge-based (SRK)

- Error taxonomy: slips/lapses, mistakes, violations (routine/situational)

- Organizational influences and latent conditions

- **Activity/Workshop:** Map recent maintenance events to SRK/error taxonomy and contributing factors

What is Human Error? Identification, Context & Consequences

- Detecting and classifying maintenance errors in planning, documentation, execution

- Contributing circumstances: time pressure, shift/handovers, tools, interfaces, design for maintenance

- Barriers & defenses model; holes in the Swiss cheese

- Consequences: safety, quality escapes, rework, reliability loss

- Error precursors and practical “red flags” in the field

- Building an error register and trend analysis

- **Exercise:** Develop an error/contributing-factor checklist for your site

Learning from Errors—Structured Analysis & Problem Solving

- Primary methodologies: RCA fundamentals; evidence-based investigations

- Apollo RCA: cause-and-effect logic, solutions matrix, verification

- Tripod: events, barriers, and underlying organizational factors

- Multiple realities & bias control; capturing subjective views safely

- Effective problem solving: from findings to actionable controls

- **Case Study:** Apply Apollo/Tripod to a maintenance-induced failure and draft corrective actions

Maintenance Error Management—Controls Across 5 Dimensions

- Principles of Maintenance Error Management (person–task–team–workplace–organization)

- Person & team: competence, fatigue, communication, supervision, cross-checks

- Task & workplace: human-centred procedures, job aids, tooling, ergonomics, labeling, 5S

- Organization: planning quality, shift handovers, permit-to-work/LOTO, change management

- Safety culture & Just Culture: reporting without blame, fair accountability

- Performance management & leading indicators (reporting rates, quality of controls, PTW audits)

- **Group Activity:** Build a bow-tie/barrier plan linking controls to top error risks

Implementation, Behavior Change & Continuous Improvement

- Implementation planning: owners, timelines, coaching, and governance

- Influencing behavior: nudges, briefings, peer checks, stop-work authority

- Performance dashboards: error KPIs, learning metrics, audit cycles

- Embedding lessons: procedure updates, design-for-maintenance feedback to engineering

- Sustaining improvement: training, refreshers, and leadership standard work

- **Capstone:** 90-day action plan for Maintenance Error Management in your area (KPIs, controls, reviews)

Course Dates & Prices

Location	Date	Price	Enroll to the Course
Istanbul (Turkey)	04/05/2026	3699 $	Enroll
Dubai (UAE)	04/05/2026	3799 $	Enroll
Kuala Lumpur (Malaysia)	11/05/2026	4199 $	Enroll
Online	11/05/2026	1499 $	Enroll
Doha (Qatar)	11/05/2026	3799 $	Enroll
Online	18/05/2026	1499 $	Enroll
Dubai (UAE)	18/05/2026	3799 $	Enroll
Dubai (UAE)	25/05/2026	3799 $	Enroll
Online	25/05/2026	1499 $	Enroll
Dubai (UAE)	01/06/2026	3799 $	Enroll
Cairo (Egypt)	01/06/2026	3699 $	Enroll
Online	01/06/2026	1499 $	Enroll
Online	08/06/2026	1499 $	Enroll
Muscat (Oman)	08/06/2026	3799 $	Enroll
Dubai (UAE)	08/06/2026	3799 $	Enroll
Muscat (Oman)	15/06/2026	3799 $	Enroll
Online	15/06/2026	1499 $	Enroll
Online	22/06/2026	1499 $	Enroll
Dubai (UAE)	22/06/2026	3799 $	Enroll
Online	29/06/2026	1499 $	Enroll