top of page
Sector:
Cross-Industry – Leadership & Strategy
Technical Focus Area:
Operational Excellence & Performance (OPEX)
About the Course
Performance measurement, benchmarking, and continuous improvement are foundational pillars of modern management. This course provides a structured pathway for understanding how to design, implement, and evaluate performance systems that drive sustainable results. Participants will gain insights into the metrics and methodologies that help organizations achieve operational excellence and identify opportunities for improvement.
Drawing from best practices across leading organizations, the course covers tools and techniques for analyzing performance data, conducting benchmarking studies, and integrating continuous improvement frameworks into daily operations. Through real-world examples, participants will learn how to transform data into insights, establish accountability, and build a culture of improvement across teams and departments.
Objectives
By the end of this course, participants will be able to:
- Identify performance control challenges in shared services and operations.
- Design and implement an effective performance measurement system.
- Select and analyze appropriate performance metrics for individuals, teams, and leadership.
- Apply continuous improvement methodologies for process optimization.
- Conduct successful benchmarking studies and interpret benchmarking results.
- Utilize data analysis tools to identify performance gaps and improvement opportunities.
- Apply international best practices and ethical standards in benchmarking.
- Develop data governance and validation protocols for reliable performance reporting.
- Translate benchmarking insights into actionable improvement plans.
- Foster a culture of continuous improvement and performance excellence.
Who Should Attend
- Performance management and quality improvement professionals
- Managers and supervisors in operations or strategy roles
- HR and organizational development practitioners
- Process analysts and benchmarking coordinators
- Leaders seeking to implement measurable improvement systems
Course Program
Foundations of Performance Measurement and Continuous Improvement
- Importance and principles of performance measurement
- Selecting and designing employee performance metrics
- Understanding variation and control charts
- Leadership and team performance measurement systems
- The link between performance measurement and organizational success
- Overview of continuous improvement methodologies
- The 12-Step Continuous Improvement Model
- Workshop: Designing your team performance measurement dashboard
Course Dates & Prices
Picture | Location | Starting Date | Price | Enrollment |
|---|---|---|---|---|
Online | 19/10/2025 | 1799 $ | ||
Dubai (UAE) | 20/10/2025 | 2549 $ | ||
Dubai (UAE) | 20/10/2025 | 2799$ | ||
Cairo (Egypt) | 27/10/2025 | 2549 $ | ||
Online | 27/10/2025 | 1799 $ | ||
Online | 03/11/2025 | 1799 $ | ||
Dubai (UAE) | 10/11/2025 | 2799 $ | ||
Muscat (Oman) | 10/11/2025 | 2799 $ | ||
Dubai (UAE) | 17/11/2025 | 2799 $ | ||
Online | 17/11/2025 | 1799 $ | ||
Muscat (Oman) | 24/11/2025 | 2799 $ | ||
Online | 24/11/2025 | 1799 $ | ||
Online | 24/11/2025 | 1799 $ | ||
Dubai (UAE) | 01/12/2025 | 2799 $ | ||
Online | 01/12/2025 | 1799 $ | ||
Online | 01/12/2025 | 1799 $ | ||
London (UK) | 01/12/2025 | 3299 $ | ||
Dubai (UAE) | 08/12/2025 | 2799$ | ||
Online | 08/12/2025 | 1699 $ | ||
Istanbul (Turkey) | 15/12/2025 | 2799 $ | ||
Dubai (UAE) | 15/12/2025 | 2799 $ | ||
Online | 15/12/2025 | 1799 $ | ||
Kuala Lumpur (Malaysia) | 22/12/2025 | 3899$ | ||
Doha (Qatar) | 22/12/2025 | 2799 $ | ||
Kuala Lumpur (Malaysia) | 22/12/2025 | 3899$ | ||
Online | 29/12/2025 | 1799 $ | ||
Dubai (UAE) | 29/12/2025 | 2799$ | ||
Istanbul | 29/12/2025 | 2549 $ | ||
Online | 29/12/2025 | 1799 $ |
bottom of page